Case Studies
Selected projects highlighting client, problem, solution, and measurable results.
Rebuilding the Account Portal a Whole Customer Base Logs Into
A year-long, continuous engagement rebuilding identity, CRM sync, search, and disaster recovery for an account portal used across thousands of institutions.
The Quietest Nursing Station Is the One Built to Notice First
A composite deployment consolidating vitals, escalation, and reporting for a multi-facility care provider onto one real-time platform — 6-week rollout, zero disruption to care.
Turning an Unpaid Invoice into a Phone Call, Automatically
How overdue-invoice outreach flows from Salesforce into an automated Amazon Connect call, and how the outcome of that call makes its way back onto the record.
Turning License Management into Infrastructure, Not Overhead
Replacing a manual, spreadsheet-driven licensing process with a multi-tenant, serverless platform covering the full license lifecycle — self-service purchasing included.
Keeping Orders in Sync Without Anyone Typing Them Twice
How marketplace orders flow into Salesforce automatically, and how fulfillment updates flow back, without a nightly batch job or a person in the loop.